Refund policy
At Gather & Pleat, nothing is more important to us than customer satisfaction.
Damaged, defective or incorrect items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or you received the wrong item.
To report an issue, please email us at hello@gatherandpleat.com with your order number and a description of the problem. Photos may be requested so that we can assess the issue.
If we determine that your item is defective, damaged, or was sent incorrectly, we will provide an appropriate remedy, which may include a replacement or refund. Where a return is required, we will provide instructions on how and where to send the item.
Please do not send an item back without contacting us first.
Change-of-mind returns
Except where required by applicable law, we do not accept returns or provide refunds if you change your mind about your purchase, order the wrong item, or simply decide that you no longer want the item.
This does not affect any consumer rights you may have under the laws applicable to your purchase.
European Union — 14-day right of withdrawal
If your order is being shipped to a country in the European Union, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason.
If you exercise this right, you must notify us within 14 days of receiving your order and return the item within the applicable period. The item should be returned in its original condition, taking into account any handling that was reasonably necessary to establish its nature, characteristics and functioning.
Unless the item is faulty or we have agreed otherwise, you are responsible for the cost of returning an item under the 14-day withdrawal right.
This right does not affect any statutory rights you may have if an item is defective or does not conform to the contract.
United Kingdom — 14-day cancellation right
If your order is being shipped to the United Kingdom, you generally have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.
If you exercise this right, you must notify us within 14 days of receiving your order and return the item within the applicable period. The item should be returned in its original condition, taking into account any handling that was reasonably necessary to establish its nature, characteristics and functioning.
Unless the item is faulty or we have agreed otherwise, you are responsible for the cost of returning an item under the statutory cancellation right.
This right does not affect any statutory rights you may have if an item is defective or does not conform to the contract.
Exchanges
We do not offer exchanges for change-of-mind purchases.
If you receive a defective, damaged, or incorrect item, please contact us at hello@gatherandpleat.com and we will work with you to resolve the issue.
Refunds
If you are entitled to a refund, we will process it to your original payment method.
For defective, damaged, or incorrect items, we will process your refund once the issue has been assessed and, where applicable, the returned item has been received.
For returns made under a statutory cancellation or withdrawal right, refunds will be processed in accordance with the applicable consumer protection laws.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.